AI
Zyvan AI
AI-powered business assistant that automates customer support, answers FAQs, and routes complex queries to human agents.
The Problem
Businesses were overwhelmed by repetitive customer inquiries across multiple channels. Support teams spent 70% of their time answering the same questions, leaving complex issues unresolved for hours.
The Solution
Zyvan AI is a multi-channel AI assistant trained on each client's specific data. It handles common inquiries instantly, escalates complex issues to the right team member, and learns from every interaction.
Technology Used
PythonOpenAI GPT-4LangChainFastAPIPineconeRedisDockerTypeScript
Key Features
Multi-channel support (Web, Telegram, Facebook)
Custom knowledge base training
Smart escalation to human agents
Conversation analytics dashboard
Multi-language (English & Khmer)
24/7 automated responses
Results & Impact
< 3 seconds
Response Time
78% automated
Queries Resolved
-55% reduction
Support Cost
4.7/5 rating
Customer Satisfaction
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